Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at kefangdivine103@gmail.com or +971 54 163 7016. Please do not send items back without contacting us first. If your return is approved, we will provide the appropriate return instructions and return address.

If your return is approved, we will provide you with the appropriate return instructions and return address. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted. 

 You can always contact us with any return questions at kefangdivine103@gmail.com or +971 54 163 7016.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Please contact us before returning any item so we can provide the appropriate return instructions and return address.

Restocking Fees
We do not charge restocking fees.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and reflected in your account. Your bank or card provider may require additional processing time.